What does on call actually cover?

Production incidents, defined by severity. We respond within the SLA, communicate with your stakeholders, run the incident, write a post mortem, and assign follow up work. Severity levels and SLAs are spelled out in the contract.

Can the retainer go up and down?

Yes, with 30 days notice in either direction. We size to your reality, not a fixed sales target.

What if you go bankrupt or disappear?

All IP is yours. All credentials are stored in your own vault and we hold copies under DR procedures. We provide an off ramp clause that ensures you can take operations in house with at least 60 days transition support.

ENGAGEMENT · LONG HAUL PARTNERSHIP

Year on year ownership of platforms that matter.

SLA backed, on call, with shared roadmap responsibility. For products we built, products we did not, or platforms you cannot afford to staff full time.

Start a project See pricing

DURATION

Twelve months minimum, typically multi year

PRICING

Monthly retainer with optional outcome based components

BEST FOR

When this is the right shape.

Platforms that matter to your business but cannot be staffed full time.
Products we built that you want us to keep operating.
Inherited platforms that need rescuing, then operating, then evolving.
Companies that want a single accountable partner instead of three vendors and a contractor.

NOT FOR

When you should pick something else.

One off projects with a clear endpoint. Look at fixed scope build.
Companies that want to keep all engineering in house. We can help you hire instead.
Short term capacity needs under three months.

WHAT YOU GET

Deliverables, in plain English.

01
24x7 on call coverage with named primary and secondary engineers.
02
Defined SLAs for response time and resolution time across severity levels.
03
Quarterly roadmap reviews with your product and engineering leadership.
04
Monthly ops reviews covering incidents, capacity, cost, and risk.
05
A right of first refusal on all new feature work, but no exclusivity lock in.

HOW IT RUNS

The process, week by week.

1
Month 0: handover
Audit the platform. Document the gaps. Take ownership of accounts, on call rotation, and the runbook.
2
Month 1 to 3: stabilise
Triage tech debt, close the highest risk gaps, and bring observability up to standard. By month three the on call should be quiet.
3
Month 3 onward: evolve
Steady state operations plus shared roadmap delivery. We meet quarterly to review priorities and yearly to renew.
4
Renewal or off ramp
12 month renewals are the norm. If you choose to bring it in house we run a proper handover, including hiring support.

FAQ

Questions buyers ask first.

What does on call actually cover?: Production incidents, defined by severity. We respond within the SLA, communicate with your stakeholders, run the incident, write a post mortem, and assign follow up work. Severity levels and SLAs are spelled out in the contract.
Can the retainer go up and down?: Yes, with 30 days notice in either direction. We size to your reality, not a fixed sales target.
What if you go bankrupt or disappear?: All IP is yours. All credentials are stored in your own vault and we hold copies under DR procedures. We provide an off ramp clause that ensures you can take operations in house with at least 60 days transition support.

OTHER ENGAGEMENT MODELS

DISCOVERY SPRINT

Two weeks to a plan you can actually execute.

EMBEDDED SQUAD

A senior team that joins your standup, not your inbox.

FIXED SCOPE BUILD

Defined scope, defined price, defined date.

GET STARTED

Ready to kick off a long haul partnership? Let's talk.

A 30 minute scoping call. SOW within a week. First sprint inside a month, or your discovery is on us.

Book a scoping call See pricing